This page is sample wording that shows the usual structure of a privacy policy for an online course provider. It is not legal advice. Replace the wording and the bracketed placeholders with your own policy, and have it checked for your business and the laws that apply to it, such as the Protection of Personal Information Act (POPIA).
Your Plumbing Academy respects your privacy. This policy explains what personal information we collect from students and website visitors, why we collect it, how we use and protect it, and the choices you have under the Protection of Personal Information Act (POPIA).
We may collect the following information:
We use your information to enrol you and give you access to your courses, assess your practical work, track your progress, issue certificates of completion, process payments and instalments, deliver kits and digital downloads, reply to enquiries, and meet legal, tax and accounting requirements. With your consent, we may also send you news about new courses and offers. You can opt out of marketing messages at any time.
We only share personal information with service providers who help us run the academy, such as our payment provider, courier companies, our learning platform and our website hosting provider, and only as far as they need it. If an employer pays for your training, we may share your progress and results with them with your consent. We do not sell personal information. [List your actual service providers and any other parties you share information with.]
We keep personal information on secure systems, with access limited to staff who need it. [Describe your security measures and how long you keep student records, for example the number of years after your course ends.]
[Explain whether this website uses cookies, analytics or advertising tools such as a Meta pixel, what they are used for and how visitors can manage them.]
Under POPIA you may ask to see the personal information we hold about you, ask us to correct or delete it, object to certain processing and withdraw your consent to marketing. If you are not satisfied with how we handle your information, you may lodge a complaint with the Information Regulator (South Africa).
[Add the name and contact details of your Information Officer.]
For privacy questions or requests, email info@yourbusiness.co.za or call 000 000 0000.
Last updated: add the date you publish this policy.
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